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Orchestrating Academic Support for Thousands at ITESO
(Active Project, Completion Early 2024)

Currently at ITESO, I'm leading a crucial transformation to develop an operational model for academic support, addressing the challenge of scaling services for over 2,000 students with a small team. The project focuses on creating a definitive program with clearly defined roles, positions, and processes, enabling the training of new employees and meeting the increasing demand for academic guidance in a sustainable and efficient manner

Digital Empowerment: Revolutionizing SMEs in Jalisco

As the lead Service Designer, I spearheaded 'Digitaliza tu PyME', a project that marked a turning point for small and medium enterprises in Jalisco. This journey was about more than just imparting digital skills; it was about nurturing a community of growth and innovation. Collaborating with giants like Oracle and Google, and prestigious universities, we crafted a digital literacy fabric that transformed over 4,000 SMEs. This case is one of collaboration, innovation, and real-world impact, setting a new standard for digital education in business.

Cultural Shift: Structural diagnosis and culture map at a  Logistics and Transport Mexico-American Company

Explore the strategic journey of TLW Freight Mexico as it embarked on an organizational transformation. This project, from October 2022 to April 2023, involved a comprehensive analysis of the company's structure and culture. It's a story of dissecting corporate dynamics, enhancing communication, and fostering a culture poised for innovation. Discover how insights led to tangible strategies, paving the way for a transition to Intelligent Business and reshaping the company's corporate identity.